Politique d'expédition

Aspen Fair is an eco-conscious organization and uses a "plastic-free" approach for its shipping processes. Click here to find out more

  

SHIPPING COVERAGE 

We currently ship to Canada, the contiguous USA, Alaska, and Hawaii only. 

Please check back later for information on shipping to all other countries. Contact us for questions. 

 

SHIPPING RATES

All orders are fulfilled in and shipped from Canada using Canada Post. A shipping confirmation along with a unique tracking number will be sent to the email address provided at checkout. All deliveries are expected to arrive within 5-7 business days within Canada and 8-10 business days in USA. Please note the shipping times are not calculated as soon as the order has been placed, but once the order has been fulfilled.

Aspen Fair provides free shipping for orders over $50 to Canadian addresses, and to orders over $100 to addresses in the contiguous United States, Alaska, and Hawaii. 

For orders below $50 to Canadian addresses and below $100 to addresses in the USA, shipping rates will be applied at checkout, depending on the shipping option chosen. The price for the shipping option chosen is subject to change as it is calculated by the weight of the package created in the purchase process. 

If you would like the package to arrive sooner, you may bypass the free shipping rate option and select a faster delivery service. Shipping rates will be calculated according to the weight of the parcel(s), and rates for Canada Post's delivery services will be available at check-out. Delivery services available by Canada Post are: Priority™, Xpresspost™, and Expedited Parcel™.

 

UPON ARRIVAL OF PACKAGE

In Canada, if no one is home to receive the parcel, the parcel(s) will be left in a safe location, along with a safe drop card with information regarding the location of the item. If a safe location is impossible, a delivery notice card will be left informing you of the designated post office where the pickup will be available. Please note, a government-issued photo ID will be required to pick up parcels.

 

ALTERNATIVE PICKUP POINTS IN CANADA

All orders will be automatically shipped to the mailing address provided during check-out. If you prefer to pick up your parcel(s) at a post office near you, please sign up for Canada Post's FlexDelivery Service. In this case, when placing your order, be sure to provide us with your FlexDelivery address. 

Alternatively, you may contact us within 12 hours of placing the order and we will pass along your request to Canada Post to reroute the delivery to a post office of your choice. If placing a request with us, provide your name and order number to ensure we process your request successfully.

 

RETURNS & REFUNDS

Please refer to our Returns Policy page for more information.